Fenwal Blood Technologies is one of the world’s biggest suppliers of products and services within the blood ranking industry. For over more than 50 years they are active in this sector and they hold an important position because of the continuous innovation they strive for. With more than 3500 employees worldwide, the company is internationally present.

The Belgian department, situated in Mont-Saint-Guibert, groups all back office – and coordination facilities through the entire EMEA region. Luc De Groot, finance director EMEA at Fenwall speaking…

“Originally Fenwal was a department that belonged to the Baxter Group. This cooperation came to an end and on March 1 2008 we were operational under our own name. Because of this stand-alone the back office needed to be instituted and organized.”

To this extent Fenwal called upon an extreme partner which meant more specifically that billing, customer service and credit control were outsourced abroad.

“Sadly enough, this seemed to be a poor solution. People could not work with the ERP-program and essential data like prices, VAT-numbers, … were passed on in the wrong way.”

After several months Fenwal decided to “re-insource” everything with the help of an experienced partner.

“We have screened 2 companies and Triple A Solutions came out best.”

Quite quickly after a first meeting it became clear what the real issues were:

• The set-up and activation of the collection-team
• Fine tuning and up-dating master data and statements

Thanks to Triple A Solutions the project could start within a very short period of time.

“We received a team of 5 co-workers, all experienced credit professionals who worked in a diplomatic and structural way and who booked results!”

Initially, we focused mostly on Collections, which improved the cash position of the company. Also, a structure needed to be set-up. Up until then this structure was absent and Credit Management was no part of their daily operational framework.

“But Fenwal re-insourced the entire department which meant that we were able to do a close follow-up! Credit Management needed to be integrated in daily management and in order to do so procedures and reporting were necessary. The structure was set-up and implemented by Triple A Solutions.”

Next to collecting unpaid invoices in a quick and well-considered manner, it was very important to overlook very old credit files.

“By “insourcing” the entire procedure a couple of mistakes were discovered. Many payments weren’t satisfied because of the fact that clients received wrong invoices or were still waiting for credit notes, … those were problems we didn’t know of. But now we had to solve them.”

Under the guidance of Triple A Solutions the project manager started several procedures to deal with old credit files in an efficient way. At first we acknowledged and analyzed every problem. And once this was done, the team could start solving files and collecting cash.

“We see a positive evolution in our cooperation with Triple A Solutions. The collection process goes smoothly, the structure is elaborated and also the cleaning is starting to pay off. All this thanks to a flexible team of professional co-workers who work in a very efficient way.”